• system resource allowance (bandwidth, storage, domains, subdomains, email accounts, mySQL databases)

• price (for 1 yr contract, 2 yr contract, etc... Or do they even require a contract?)

• customer support (are they available 24/7?, are they actually helpful?)

• web filtering capabilities and effectiveness (filter by categories, keywords, blacklist, whitelist)

• app blocking features (disable IM, email, web, or specific programs and specific times)

• monitoring capabilities (email, chat, websites and web searches, screenshots, etc.)

• management capabilities (remote management?, email notifications?)

• the material covered (grammar, vocabulary, pronounciation, common phrases, conversational skills)

• the format in which it is presented (audio, video, text, software, flash cards)

• the interactivity involved.

• the material covered (scales, chords, modes, etc...)

• the level of experience required (beginner, intermediate, advanced)

• the styles covered (blues, rock, country, etc.)

• Windows cleaning features (such as temporary files, swap file, file search history, and recent documents history)

• browser cleaning features (such as address bar history, auto-complete, favorites, and cache)

• ability to permantly delete files.

the amount and types of realtime protection features they offer such as web browser hijacking protection, memory and registry monitoring, and Windows Hosts file protection. You should also determin how often the spyware definitions are updated as well as if the software allows you to rollback changes.

• monitoring capabilities (web, IM, email, screenshots, etc.)

• management features (does it offer remote management?)

• additional features (keyword triggers, program blocking, internet filtering)

movie selection (inventory), subscription plan rates, and user fatures such as information they have on each movie, and whether or not they offer movie recommendations.

• system performance / scanning speed

• virus database update frequency

• what types of realtime protection is offered

calling features (such as call waiting, 3-way calling, voicemail) plan pricing (do you get unlimited minutes, unlimited long distance, etc...), and customer support.